Quality Audit

SPi is one of the only companies in the industry to conduct post-delivery Quality Audits based on ISO standards.  Our investment in this process demonstrates our commitment to delivering the highest levels of accuracy.

Experienced Analysts

SPi’s Quality Audit team conducts detailed audits of delivered reports using the strict standards set forth by both SPi and the Association for Healthcare Documentation Integrity (AHDI). Working from the original audio, these experienced individuals monitor the integrity of your individual reports and the performance of the transcriptionists creating them.

Official Industry Standards

Our Quality Audit process utilizes two industry benchmarks for performance: The International Organization for Standardization (ISO) 2859-1 sampling requirements as well as the grading system dictated by AHDI Quality Standards. Errors are placed into 1 of 35 different error categories to facilitate feedback and monitoring.  Transcriptionists are coached about their errors to foster growth and continuous improvement.  Clients are given monthly quality reports documenting our performance.

SPi is committed to consistently meeting our clients’ requirements for quality and turnaround time. Healthcare organizations trust SPi due to our expert audit process with internationally accepted standards for measuring quality.

For more information detailing all our processes or to discuss your custom solution, contact us today.