Our Approach

Customized and Flexible Solutions

At SPi, Client Service starts with understanding each client’s unique needs and priorities.  We then tailor our workflow to address your specific requirements.  eGlobal Enterprise 4.0, our transcription platform, is extremely flexible and already successfully addresses the distinct needs of hundreds of clients.

Dedicated Implementation Team

We recognize that switching transcription services is never easy.  To facilitate this process, we have a highly experienced and dedicated team of implementation specialists who will work closely with you to ensure a smooth transition to SPi.

Service Guarantees

SPi is willing to ‘walk-the-talk’ by offering service and performance guarantees for quality and turnaround time. We are highly confident in our ability to live up to our contracted commitments. In the remote event that our transcription quality or turnaround time is inconsistent with our service commitments, we would be willing to pay financial penalties until we remedy the situation.

Individualized Service and Around-The-Clock Support

Every client is assigned a Client Service Manager (CSM) who is easily assessable and regularly meets with you to review our performance and ensure that your needs are being addressed.  Our Service Desk provides you with prompt service 7x24x365.

Monthly Performance Reports

SPi believes that you can only “manage what you measure”.  So, every month we provide you with a performance report tracking our performance on quality and turnaround time.

Your experience with SPi client service starts here. Contact SPi now to learn more about how the quality and efficiency of SPi transcription can serve you.